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According to a recent study by Bunnyfoot (a usability and user experience design firm), an estimated one-third of people who use Google Search don’t recognize the difference between a paid ad and an organic result. In other words, a significant number of people think the item at the top of the page is there because it’s the best match for their search query. 

After hundreds of tests over the past decade, the team at Bunnyfoot concluded that, “... it is very difficult to predict what customers’ knowledge or understanding is. When you do the tests, you are often humbled and surprised with how far off your assumptions are.” This is a good reminder that it’s unwise to assume you know what your customers are thinking.

Online marketing is a great and necessary investment, but so is your website. 

According to a study by Missouri University of Science and Technology, it takes users less than two-tenths of a second to form a first impression of a website. 

With so little time to make a good first impression, it’s important that your website:

• Has a crystal clear call to action.
• Is uncluttered and easy to navigate.
• Includes “real” images that genuinely represent your company (keep the stock images to a minimum).
• Is mobile-friendly.
• Provides useful information (i.e., load it up with quality content).

Make sure your website is a place where people want to spend time. And remember, the majority of first-time visitors to a website leave without completing a conversion. Click here to find out how PPC retargeting can bring people back to your website. 

Google, Facebook, Twitter and AOL have joined together to launch TrustInAds.org, with the mission to keep the user experience positive for everyone on the web and keep ads safe. 

From the TrustInAds website:

...There are scammers that try to “game the system” to find ways to exploit consumers by getting harmful and deceptive ads published on reputable websites. In many cases, these ads - on the surface - appear normal and harmless, but may surreptitiously redirect a person to webpages that can install malware to a computer or mobile devices, direct them to scam or phishing websites, or try to sell them counterfeit goods.

Any effort to thwart the bad actors on the internet helps the upstanding businesses that depend on leads from their PPC advertising campaigns. Click here for more information about TrustInAds.org.